Thank you for shopping at ShopHurry. We strive to provide high-quality products and exceptional customer service to ensure a seamless and satisfying shopping experience for every customer. This Refund & Return Policy outlines our procedures and conditions for processing returns, issuing refunds, and handling exchanges.
By making a purchase on our website https://shophurry.online, you agree to the terms and conditions of this Refund & Return Policy. Please read it carefully before placing your order.
1. Our Commitment to You
At ShopHurry, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer an easy and transparent return and refund process. Whether the item is damaged, defective, or not as described, we are here to make it right.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The return request must be initiated within 7 days of receiving the product.
- The item must be unused, unwashed, and in original condition.
- The product must be returned in its original packaging along with all tags, accessories, and documentation (such as invoices).
- Items such as innerwear, swimwear, cosmetics, personal hygiene items, or custom-made products are non-returnable due to health, hygiene, or customization concerns unless damaged or defective.
3. Non-Returnable Items
The following categories are non-returnable and non-refundable, except in cases of proven damage or incorrect item delivered:
- Perishable goods (e.g., food, plants)
- Personal care and hygiene items
- Undergarments and lingerie
- Gift cards and promotional codes
- Downloadable or digital products
- Customized or personalized items
If a non-returnable item arrives damaged or defective, please contact our support team within 48 hours of delivery to request assistance.
4. Return Process
Follow the steps below to initiate a return:
Step 1: Initiate Return Request
Visit https://shophurry.online and navigate to the “My Orders” section. Select the product you want to return and click on “Request Return” or contact our customer support team at support@shophurry.online.
Step 2: Wait for Approval
Once your request is reviewed, we will approve the return if it meets our eligibility criteria. You will receive further instructions by email or SMS.
Step 3: Pack the Product
Pack the product securely in its original packaging with all tags and documents included.
Step 4: Product Pickup or Drop-off
Depending on your location and availability, our logistics partner will either pick up the product from your address or you may be asked to ship it to our return address.
Step 5: Quality Check
Once we receive the returned product, our team will perform a quality check. If the item passes the inspection, we will initiate the refund or replacement process.
5. Refund Policy
We offer refunds under the following circumstances:
- Damaged or Defective Product: Full refund or replacement if reported within 48 hours of delivery.
- Wrong Product Delivered: Full refund or exchange after verification.
- Order Cancellation: If your order is canceled before dispatch, a full refund will be issued.
Refund Process
Once your returned item passes the quality check:
- The refund will be processed to your original payment method (credit/debit card, UPI, net banking, wallet, etc.) within 7–10 business days.
- If you paid by Cash on Delivery (COD), you will be required to provide your bank account or UPI details for a refund transfer.
- You will receive confirmation via email or SMS once the refund is processed.
6. Exchange Policy
If you prefer an exchange instead of a refund:
- You can request an exchange for the same product in a different size or color (subject to availability).
- If the product is not available, a refund will be issued instead.
- Exchanges follow the same return procedure and quality checks.
7. Order Cancellation
Before Dispatch
You may cancel your order any time before it is shipped. Contact our customer service team at support@shophurry.online with your order ID.
After Dispatch
Once the order has been shipped, it cannot be canceled. In such cases, please wait for delivery and initiate a return request instead.
8. Shipping Charges on Returns
- If the return is due to our error (wrong item, damaged product, etc.), we will cover the return shipping cost.
- If the return is due to customer preference (changed mind, ordered wrong item, etc.), the return shipping fee will be borne by the customer or deducted from the refund amount.
9. Refund & Return Timelines
| Step | Estimated Timeframe |
|---|---|
| Return Request Review | 1–2 business days |
| Product Pickup | 2–4 business days |
| Quality Check | 1–2 business days after receipt |
| Refund Processing | 7–10 business days |
Please note: Timelines may vary due to courier delays, public holidays, or force majeure.
10. Important Notes
- Returned products that do not meet the eligibility criteria will not be accepted or refunded.
- If any returned item is found to be damaged or used, the refund request may be declined.
- Refunds will only be issued after we receive and inspect the returned product.
- Promotional discounts and coupons used in the order will not be refunded or reissued.